The delivered letter in this passage gives information, but the personal meeting gives heartfelt reassurance and encouragement. To know that differences have been settled is one thing, but to meet people face to face and to be reassured by them that all is well, that is special. That is the personal touch that truly warms the heart. [Disney Motto- The personal touch is a way of life, a vital ingredient in our success.] It is amazing today how many people will hide behind email or texting to avoided personal contact.